How Remote Collaboration Can Help You Stay Connected

Staying Connected

Trying to navigate through the worlds new normal of remote work, social distancing and distance learning can be tricky. With millions of people finding themselves in new work environments due to the COVID-19 pandemic, being able to stay up to date and connected is now more important than ever.

With the rest of the world temporarily on pause, the trucking industry has seen more demand than ever to transport the supplies needed to help meet the needs of grocery stores, gas stations and hospitals. Companies across the country are starting to look to digital collaborative efforts to help fill in the gaps that social distancing has created.

Credit: Smithsonian Magazine Senior shopping at empty grocery store

Trucking an Essential Service

Venture to any local grocery store and you’ll find one way directional aisles, limit 1 quantity signage and of course no toilet paper! As people flock to stores to stock up on their essentials, the trucking industry has been a pillar in helping to transport and provide the supplies for grocery stores, gas stations and medical facilities. Deemed as an essential service, enterprises have to remain operational to help meet the demands of supply needs for their communities.

Some shops have resorted to having fewer technicians on the floor or routing shifts to help slow the spread of COVID-19 within the shop. Implementing an augmented reality training solution can help to ensure that your offering a safe work environment, while maintaining communication and keeping repair cost and time low.

Stay Connected and Productive 

Remote Collaboration Video Calling provides technicians with the ability while working on a truck to contact other technicians and simultaneously see the procedures they need to execute in real time. This capability is important now more than ever as it allow for anyone within industry to remain connected to their techs while maintaining social distancing practices.  With  AUGMENTOR™, this capability helps to speed up the techs ability to solve a problem or complete a repair correctly.  This technology can help reduce down time and get trucks back on the road helping communities faster and safer. 

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The Road Ahead

In the coming weeks and months the United States will begin to reopen its doors.  The fact of the matter is, the manner  in which people interact, work and train has been altered permanently. How is your organization prepared to stay connected, productive and healthy?

For more information on how remote collaboration can help improve your maintenance and training process, contact Matt Johnston.

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DI’s AUGMENTOR™ Introduces Remote Collaboration Video Calling

Design Interactive’s AUGMENTOR™ , an Augmented Reality(AR) training solution for fleet maintenance personnel, vendors and OEMs, announced today the release of their latest feature, Remote Collaboration Video Calling (RCVC). “ Technicians now have the ability when they are working on a truck to contact other technicians or experts and simultaneously see the procedures they need to execute in real time,” said Matt Johnston, DI’s Commercial Solutions Division Head. “With this new capability, the AUGMENTOR™ platform becomes a highly interactive device. This speeds up the techs ability to solve a problem or complete a repair correctly.”

New Feature Connects Technicians Instantly

With RCVC technicians are instantly connected to several sources. From other technicians, managers and training personnel, techs now have access to procedures, OEM and/or manufacturer’s technical center. Also, while on a call technicians can access procedures they need to execute repairs in real time.

RCVC Makes Jobs Easier

For suppliers gone are the days where you physically need to go to a facility to solve a problem. Remote Collaboration Video Calling can be used to provide training modules, and document advice. Enterprises can also use the system to manage multiple calls or to follow up if call volume is high. Utilizing augmented reality ,video- and computer-based technologies, technicians can be effectively trained regardless of their environment. With AUGMENTOR™ you can ensure consistent training as well as shorter repair and diagnostic times.

AUGMENTOR™ also features a web portal for creating, editing and distributing training modules to Android, iOS ,and the HoloLens quickly and effectively across multiple locations.

The new Remote Collaboration Video Calling feature for AUGMENTOR™ is now available on mobile devices and in the AUGMENTOR™ web portal, and a version for HoloLens headsets will be released in the in first quarter of 2020.

For more information on how you can schedule a demo contact Matt Johnston at

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