The Challenge

Improve
Customer Service

Part Supplier’s have been tasked with providing critical maintenance and repair procedures to each of their customers technicians.  In order to meet the demand of the customers, suppliers often travel to each of their customers or host regional technician training events.  Not only is this costly, but it can take a long time for supplier to educate a single fleet’s workforce, let alone the technicians at all their customers.  Customers rely on receiving information in a timely fashion, particularly as part of a campaign, or a common issue that impacts a large percentage of their equipment.

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The Solution

AUGMENTOR™

1 Instantly Communicate

Have a technician that needs help? With Remote Collaboration Video Calling, part supplier’s are able to instantly communicate with their customers technicians without leaving the office. With a click of a button, you can call your customers and provide them with the support they need.

2 Instantly Train

Your customers have different needs that generic regional training can’t always address. With our easy to use web portal, deliver customized training to all of your customers with a click of a button.

3 Instantly Share

Need to share campaign information, but want to spend the budget on lengthy marketing campaigns. With AUGMENTOR rapidly send campaign info to fleets instantly.