Improve Customer Service
Part Supplier’s have been tasked with providing critical maintenance and repair procedures to each of their customers technicians. In order to meet the demand of the customers, suppliers often travel to each of their customers or host regional technician training events.
Not only is this costly, but it can take a long time for supplier to educate a single fleet’s workforce, let alone the technicians at all their customers. Customers rely on receiving information in a timely fashion, particularly as part of a campaign, or a common issue that impacts a large percentage of their equipment.
Instructor-led and self-guided training enhanced with augmented reality