Design Interactive’s AUGMENTOR™ , an Augmented Reality(AR) training solution for fleet maintenance personnel, vendors and OEMs, announced today the release of their latest feature, Remote Collaboration Video Calling (RCVC). “ Technicians now have the ability when they are working on a truck to contact other technicians or experts and simultaneously see the procedures they need to execute in real time,” said Matt Johnston, DI’s Commercial Solutions Division Head. “With this new capability, the AUGMENTOR™ platform becomes a highly interactive device. This speeds up the techs ability to solve a problem or complete a repair correctly.”

 
New Feature Connects Technicians Instantly

With RCVC technicians are instantly connected to several sources. From other technicians, managers and training personnel, techs now have access to procedures, OEM and/or manufacturer’s technical center. Also, while on a call technicians can access procedures they need to execute repairs in real time.

 
RCVC Makes Jobs Easier

For suppliers gone are the days where you physically need to go to a facility to solve a problem. Remote Collaboration Video Calling can be used to provide training modules, and document advice. Enterprises can also use the system to manage multiple calls or to follow up if call volume is high. Utilizing augmented reality ,video- and computer-based technologies, technicians can be effectively trained regardless of their environment. With AUGMENTOR™ you can ensure consistent training as well as shorter repair and diagnostic times.

AUGMENTOR™ also features a web portal for creating, editing and distributing training modules to Android, iOS ,and the HoloLens quickly and effectively across multiple locations.

The new Remote Collaboration Video Calling feature for AUGMENTOR™ is now available on mobile devices and in the AUGMENTOR™ web portal, and a version for HoloLens headsets will be released in the in first quarter of 2020.

For more information on how you can schedule a demo contact Matt Johnston at matthew@designinteractive.net.