Improving first time fix rates
Providing repair services or routine maintenance for equipment and parts under warranty requires adherence to standard procedures. Dealers may have many locations and technicians, some of whom are brand new hires.
The technicians must be brought up to speed on standard procedures quickly and apply to both legacy equipment and brand new models that may have complex new parts or systems. Regardless of complexity and whether the equipment is new or legacy, the technicians have to efficiently get that work done, and get it right the first time so the Fleet can put it back in service.
Instructor-led and self-guided training enhanced with Augmented Reality